FAQ
At Tibbi Telemed, we are committed to making your telemedicine experience as smooth and informative as possible. Whether you're a patient seeking to understand how our services work or a healthcare provider looking to join our network, this FAQ page provides answers to the most common questions.
Explore the sections below to find detailed information about our services, processes, and how we can help you achieve better health outcomes or enhance your practice.
Got Questions? We Have the Answers!
Explore our FAQ section to find everything you need to know about accessing healthcare through Tibbi Telemed.
- For patients
- For Healthcare Providers
Frequently Asked Questions
For patients
What is Tibbi Telemed?
Answer:
Tibbi Telemed is a telemedicine marketplace that connects patients with healthcare providers across various specialties, offering virtual consultations, prescriptions, lab tests, and more, all from the comfort of your home.
How do I sign up for Tibbi Telemed?
Answer:
Signing up is simple. Download the Tibbi Telemed app from the App Store or Google Play, create an account, and follow the prompts to complete your profile.
What services are available on Tibbi Telemed?
Answer:
Tibbi Telemed offers a wide range of services, including general medicine, sexual health, pediatrics, mental health, chronic disease management, and more.
How do I book a consultation?
Answer:
After logging into your account, browse the available healthcare providers, select your preferred provider, and choose a suitable time slot for your consultation.
Can I choose my doctor?
Answer:
Yes, you can browse profiles of different healthcare providers and select the one that best meets your needs based on specialty, experience, and availability.
What if I need a prescription?
Answer:
If your consultation results in the need for medication, the healthcare provider can prescribe it electronically, and you can have it delivered directly to your door or in pharmacy
Are my consultations private and secure?
Answer:
Yes, Tibbi Telemed uses advanced encryption and privacy measures to ensure that all consultations are secure and confidential.
What should I do if I have technical issues during my consultation?
Answer:
If you experience technical issues, you can contact our customer support team via the app or website for immediate assistance.
How do I pay for a consultation?
Answer:
Payments are made directly through the Tibbi Telemed platform using a secure payment gateway. You can pay per consultation or subscribe to one of our membership plans.
What membership plans are available?
Answer:
Tibbi Telemed offers several membership plans: Pay-as-you-go, Premium Yearly, Premium Monthly, and a special Foreigner plan for those without local health insurance.
Can I add family members to my account?
Answer:
Yes, with the Premium Yearly or Monthly plans, you can add family members at a discounted rate to share the benefits of your membership.
What if I need lab tests?
Answer:
If your healthcare provider recommends lab tests, you can schedule them through Tibbi Telemed. A nurse from one of our partner clinics can come to your home to perform the tests.
Is Tibbi Telemed covered by insurance?
Answer:
Coverage may vary depending on your insurance provider and the services you use. Please check with your insurance company for specific details.
How can I cancel or reschedule an appointment?
Answer:
You can cancel or reschedule appointments directly through the app, provided it's done within the provider's cancellation policy timeframe.
What happens if I miss my consultation?
Answer:
If you miss a consultation without canceling in advance, you may still be charged for the session. It's best to cancel or reschedule if you can't make it.
How do I get support if I have more questions?
Answer:
You can contact our customer support team via the app, website, or by calling our support line for any additional questions or assistance.
Can I get a doctor’s note or medical certificate through Tibbi Telemed?
Answer:
Yes, your healthcare provider can issue a doctor’s note or medical certificate during your consultation if medically appropriate.
What types of healthcare providers are available?
Answer:
Tibbi Telemed hosts a variety of healthcare professionals, including general practitioners, specialists, mental health professionals, and more.
Is Tibbi Telemed available internationally?
Answer:
Yes, Tibbi Telemed is available globally, with services currently available in Canada and the UAE, and planned expansions in 2025 to other countries including the USA, Europe, and more.
How can I ensure the quality of care?
Answer:
Tibbi Telemed partners with reputable healthcare providers and clinics to ensure that you receive high-quality, professional medical care.
What if I am not satisfied with my consultation?
Answer:
If you're not satisfied with your consultation, please reach out to our customer support team to discuss your concerns and explore possible solutions.
Frequently Asked Questions
For Healthcare Providers
What is Tibbi Telemed?
Answer:
Tibbi Telemed is a telemedicine marketplace that allows healthcare providers to offer virtual consultations and other services to patients worldwide, enhancing accessibility and convenience.
How can I join Tibbi Telemed as a healthcare provider?
Answer:
You can join Tibbi Telemed by applying through our website. Once your application is reviewed and approved, you'll be able to create a profile and start offering services.
What are the benefits of joining Tibbi Telemed?
Answer:
Benefits include access to a global patient base, flexible working hours, enhanced patient care through telemedicine, and additional revenue streams.
What are the requirements to join Tibbi Telemed?
Answer:
You must be a licensed healthcare provider in your field, meet the necessary regulatory standards, and be able to provide high-quality telemedicine services.
How do I set up my profile?
Answer:
After approval, you can set up your profile by providing information about your qualifications, specialties, availability, and any other relevant details to attract patients.
How do I manage my appointments?
Answer:
You can manage your appointments directly through the Tibbi Telemed platform, which allows you to set your availability, confirm bookings, and communicate with patients.
Can I offer services in multiple countries?
Answer:
Yes, as long as you are licensed to practice in those countries, you can offer your services to patients in different regions through the Tibbi Telemed marketplace.
How does the payment system work?
Answer:
Payments for consultations are processed through the Tibbi Telemed platform, with funds being transferred to your account according to the payment schedule.
What kind of support does Tibbi Telemed offer to providers?
Answer:
Tibbi Telemed offers technical support, marketing assistance, and access to resources that help you optimize your telemedicine practice.
How do I handle patient prescriptions?
Answer:
You can prescribe medications electronically through the platform, and Tibbi Telemed will facilitate the delivery of these prescriptions to the patient.
Can I recommend lab tests and diagnostics?
Answer:
Yes, you can recommend lab tests and diagnostics as part of your patient care. Tibbi Telemed will coordinate with partner clinics to carry out these tests.
What if I need to refer a patient to another specialist?
Answer:
If a patient needs specialized care beyond your scope, you can refer them to another provider within the Tibbi Telemed network or suggest an in-person visit.
How do I ensure compliance with telemedicine regulations?
Answer:
Tibbi Telemed ensures that all providers adhere to local and international telemedicine regulations, and offers guidance to help you remain compliant.
Can I set my own consultation fees?
Answer:
Yes, you have the flexibility to set your own consultation fees based on your specialty, experience, and market demand.
What if a patient misses their appointment?
Answer:
If a patient misses their appointment, the platform's policies on missed appointments will apply. You can set your own cancellation and rescheduling policies.
How do I communicate with my patients?
Answer:
All communication with patients is done through the secure Tibbi Telemed platform, which supports video calls, messaging, and document sharing.
What happens if I experience technical difficulties during a consultation?
Answer:
If you experience technical issues, our support team is available to assist you in resolving the problem quickly so that you can continue providing care.
How do I track patient outcomes?
Answer:
You can track patient outcomes through the platform, which allows you to review patient histories, follow-up consultations, and any ongoing treatment plans.
Can I pause or adjust my availability?
Answer:
Yes, you can adjust your availability or temporarily pause your services through the platform's scheduling tools as needed.
What kind of marketing support does Tibbi Telemed offer?
Answer:
Tibbi Telemed provides marketing support to help you reach more patients, including promotional materials, featured listings, and targeted campaigns.
How do I update my profile or service offerings?
Answer:
You can update your profile, service offerings, and availability at any time through the Tibbi Telemed dashboard, ensuring your information is always current.
How do I handle patient feedback and reviews?
Answer:
Patient feedback and reviews are an integral part of the Tibbi Telemed platform. You can view and respond to patient reviews, helping to build your reputation and improve your services.
Can I collaborate with other healthcare providers on the platform?
Answer:
Yes, Tibbi Telemed encourages collaboration among providers, allowing you to refer patients, share insights, and work together to deliver comprehensive care.
What are the privacy and security measures in place for providers?
Answer:
Tibbi Telemed employs stringent privacy and security protocols to protect both patient and provider
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