Cookie Policy
Cookie Policy
Last updated: Octobre 30, 2024
At Tibbi Telemed, your privacy and data security are of paramount importance. This Cookies Policy is designed to help you understand how we use cookies and similar tracking technologies on our website and mobile applications. By providing this policy, we aim to be transparent about the data we collect, why we collect it, and how you can manage your cookie preferences. Whether you are visiting our website or using our mobile apps, this policy will guide you in making informed decisions regarding your data.
1. WHAT ARE COOKIES?
Cookies are integral to modern browsing, offering convenience and personalization during your online experience. These small text files are stored on your device when you visit our website or use our mobile apps. They serve various functions, such as remembering your preferences, enabling secure login, and optimizing your user experience. In addition to traditional cookies, we also use similar technologies like pixels, beacons, and web analytics services that collect data to help us improve our services.
Cookies can be categorized into:
Session Cookies
These cookies are temporary and allow our website to link your actions during a browser session. They expire when you close the browser, ensuring no long-term data is stored.
Persistent Cookies
These remain on your device after the session ends, remembering your preferences and actions for future visits, making your experience smoother and more personalized.
First-party Cookies
Set by Tibbi Telemed, these cookies directly support the functionality of our website and apps.
Third-party Cookies
Set by external services integrated into our platform, such as analytics tools and advertisers.
By understanding these different types of cookies, you can make informed choices about how you interact with our services.
2. HOW WE USE COOKIES
Cookies play a critical role in the functionality and efficiency of our services. At Tibbi Telemed, we utilize cookies for multiple purposes, all aimed at enhancing your experience on our platform. Whether it’s improving website and mobile apps performance, personalizing your experience, or ensuring security, cookies help us deliver a seamless and optimized service.
We use cookies to:
- Enhance User Experience: By storing your preferences, such as language settings, cookies allow us to tailor your interactions with Tibbi Telemed, ensuring a smoother and more personalized experience each time you visit.
- Provide Essential Services: Certain cookies are vital for the operation of our website and mobile apps. These cookies enable core functions, such as secure login and fraud prevention, without which the services you expect would not be possible.
- Improve Performance: We use cookies to monitor the performance of our services. This includes understanding how you interact with different features on our website and apps, allowing us to identify areas for improvement and optimize performance.
- Track and Analyze: Analytics cookies help us gather data on your activities, such as pages visited, time spent, and interaction patterns. This information is crucial for making informed decisions about enhancing our platform.
- Deliver Relevant Advertising: Advertising cookies enable us to show you personalized ads based on your browsing behavior and previous interactions with Tibbi Telemed. These cookies ensure that our marketing efforts are relevant and effective.
By using cookies in these ways, we can continually improve our services and offer you a better experience.
3. TYPES OF COOKIES WE USE
At Tibbi Telemed, we categorize cookies into several types, each serving a unique purpose. Understanding these categories will help you make informed decisions about your cookie preferences:
A. STRICTLY NECESSARY COOKIES
These cookies are crucial for the basic functioning of our website and apps. They ensure that our services operate securely and efficiently, allowing you to navigate and use key features without any issues.
Without strictly necessary cookies, our website and apps would not function as intended. These cookies are fundamental to providing you with a secure and reliable experience. They enable essential operations, such as signing in, ensuring that your sessions are protected from unauthorized access, and allowing you to move between different sections of the site seamlessly.
List of common third parties that use strictly necessary cookies
| Third party | Purpose |
| Adobe Analytics | Analytics and measurement platform leveraged for forensic investigations and other platform business and operational performance. |
| Adobe Experience Platform | Customer experience management personalization and user experiences. |
| Adobe Launch | Tag Management System to deliver integrations and digital experiences. |
| Akamai | Provides security and fraud prevention and site advanced acceleration. |
| Chat | Live chat and customer engagement business solution. |
| Response Chatbot | AI-Powered Customer Service Chatbots. |
| Medallia | Surveys to capture client opinions and measures user satisfaction on specific topics. |
| Microsoft Azure | Service that enables traffic management to the web applications. |
| OneTrust | Stores and manages your cookie management preferences. |
| WebSEAL | Protects web-based information and resources by providing single sign-on solutions. |
| Novu | Push notifications for serving alerts and user messages. |
| Dynatrace | Session information to include page-spanning actions and session correlation and timeout information. |
| STRIPE | Payment processing flow. |
| LexisNexis - ThreatMetrix | Optimizes application performance and personalizes user experience with secured user interactions. |
| Apple application framework | Optimizes application performance and personalizes user experience with secured user interactions. |
| Android application framework | Enhances functionality and user experience with personalized settings and secured access. |
| Bumptech - Glide | Optimizes image loading efficiency and data usage. |
| Square - OKhttp | Enhances and secures Android data fetching. |
| Salesforce | Used to enable logging service, store session information, and implement security measures. |
| Open ID | A decentralized authentication protocol used to protect against replay attacks. |
| Node.js | A JavaScript runtime environment and library for running web applications outside the browser. |
B. FUNCTIONALITY COOKIES
Functionality cookies enhance your experience by remembering your preferences and settings. These cookies are designed to provide a more personalized experience by recalling your selections and actions across visits.
We use functionality cookies to make your experience on Tibbi Telemed more enjoyable and efficient. These cookies store information about your preferences, such as your language or region settings, so that you don’t have to reconfigure them each time you visit. They also remember login details and keep you logged in as you navigate the site or app.
List of common third parties that use functionality cookies
| Third party | Purpose |
| Adobe Target | Tailor and personalize user experiences based on past visits, interactions, preferences, etc. |
| Coveo | Enhances user search and discovery experiences by delivering personalized information. |
C. PERFORMANCE COOKIES
Performance cookies collect data on how you interact with our website and apps, helping us improve their functionality and optimize your experience.
To provide the best possible experience, we need to understand how users interact with our platform. Performance cookies gather data on loading times, user interactions, and errors encountered. This information helps us identify issues and make improvements that enhance the performance and reliability of our services.
List of common third parties that use performance cookies
| Third party | Purpose |
| Decibel | Measures the quality of client experiences across our websites and apps. |
| Google Analytics | Measures and reports on user activity on websites, web and mobile apps. |
| Microsoft Application Insights | Cloud-based App Performance Management and logging service. |
D. ADVERTISING COOKIES
Advertising cookies allow us to deliver personalized ads that align with your interests. These cookies track your browsing activity and ensure that the ads you see are relevant and targeted.
Advertising cookies are essential for ensuring that the content you see on our platform is relevant to your interests. These cookies collect data on your browsing behavior and help us deliver ads that resonate with your preferences. By using advertising cookies, we can make our marketing efforts more effective and provide you with a more engaging experience.
List of common third parties that use advertising cookies
| Third party | Purpose |
| Adobe Audience Manager | Online profiling for targeted marketing and experiences. |
| comScore | Cookies are used for market and user research. |
| Marketing Pixels | Track user behavior, site conversions, web traffic, and other metrics. |
| YouTube | Unique identifier for track viewing of videos and to display targeted advertising. |
| Stackadapt | A programmatic advertising platform for content distribution and promotion using real-time, data-driven audience targeting. |
E. SOCIAL MEDIA AND CONTENT SHARING COOKIES
Social media and content sharing cookies enable you to share our content across social networks and track your engagement with our social media features.
In today’s connected world, sharing content on social media is a key part of how we interact online. These cookies facilitate content sharing by allowing you to seamlessly post to your social media accounts. Additionally, they track how you engage with our content on platforms like Facebook, Twitter, and LinkedIn.
4. MANAGING YOUR COOKIE PREFERENCES
We believe in giving you control over your data. You have several options for managing your cookie preferences, ensuring that you can choose the level of tracking and personalization that suits you best:
- Browser Settings: Most modern browsers allow you to manage cookies through their settings. You can block or delete cookies, but keep in mind that this may affect your experience on our website.
- Mobile App Settings: For our mobile apps, you can manage cookies and other permissions through your device settings. This includes controlling access to personal information, location data, and more.
Managing your cookie preferences is straightforward and can be done in several ways. Whether you prefer to control cookies directly on our website or through your browser or device settings, we provide the tools and information you need to make informed choices.
To find out how to manage cookies on popular browsers, you can visit the following pages:
Google Chrome Opens in a new window.
Microsoft Edge Opens in a new window.
Mozilla Firefox Opens in a new window.
Apple Safari Opens in a new window.
5. WHAT OTHER OPTIONS DO I HAVE?
In addition to managing cookies through the settings provided on our website and mobile apps, you have other options to enhance your privacy and control over data collection:
AdChoices
AdChoices is a self-regulatory program that provides Canadians with greater transparency and control over the interest-based advertising they receive. It also allows you to opt out of interest-based advertising from participating companies online or on your mobile device. To learn more about this program, visit DAAC AdChoices. Here, you can opt out of data collection and use for interest-based advertising by companies participating in the AdChoices program (including Tibbi Telemed) using the Opt-Out Tool they provide. If you opt out of interest-based advertising, you may still receive advertising from Tibbi Telemed, but it won’t be personalized.
App and Device Settings
If you are using one of our mobile apps, the ability to access certain personal information can be managed through your device settings and the app’s settings. Your device support will have instructions for how to manage these permissions, such as location services, camera access, or data-sharing settings.
Google Analytics
We use Google Analytics to better understand how you use our website. Google Analytics collects information about user behavior, such as how often users visit our site, which pages they visit, and where they were referred from. Advertising identifiers for mobile devices are also collected. Google may use the data collected for its own purposes, including to contextualize and personalize ads on its advertising network.
To learn more about how Google uses the data it collects, review Google's Privacy and Terms. You can deactivate the Google Analytics function by downloading Google's browser add-on.
Facebook Pixel
We use Facebook Pixel to better understand your interactions with our website. Facebook Pixel collects information such as how many times you visit, what pages you browse, and where you were referred from. Meta (Facebook’s parent company) uses the data to track website use and prepare reports, which may be shared with other Facebook services. Additionally, advertising identifiers for mobile devices are collected. Facebook may also provide us with information related to your Facebook account, including likes, location, and age. Facebook may use the collected data to contextualize and personalize ads on its own advertising network.
You can learn more about how to limit the data Facebook Pixel shares and uses about you by visiting Facebook's Help Center. More information on how Facebook Pixel works is available through Facebook’s Data Policy, particularly in the section "Information from partners."
Do Not Track (DNT) Settings
Some browsers offer a Do Not Track feature that signals websites not to track your online activities. While this is not universally adopted, it provides additional privacy control.
AdBlockers
Ad-blocking tools are useful for preventing cookies from being installed on your device and offer additional protection against online tracking.
Private Browsing Mode
Using your browser’s private or incognito mode limits the storage of cookies and browsing history. This option is helpful for minimizing tracking during your online sessions, but it may also prevent certain website features from functioning as expected.
We understand that privacy preferences vary from person to person. Beyond managing cookies directly, there are additional tools and settings that can help you protect your data. Whether you’re using Do Not Track features, ad blockers, or private browsing modes, these options provide extra layers of control over how your data is collected and used.
6. OPTING OUT OF COOKIES
You can opt out of certain types of cookies, such as advertising and performance cookies, through our Cookie Settings or by using browser-based tools like AdChoices. However, opting out may reduce the relevance of ads and limit some functionalities of our services.
Opting out of cookies is an important choice that can impact your experience on our platform. While opting out can help you reduce tracking and personalization, it may also affect how certain features work.
When you opt out:
- If you delete your browser cookies, you may need to opt out again.
- Blocking cookies or opting out of ad customization will not eliminate all advertising but will result in less relevant ads.
- Third-party websites linked to or from our services may have their own cookie practices, which we do not control.
7. HOW LONG WE KEEP YOUR PREFERENCES
Your cookie preferences will be stored for 12 months after you provide or update your consent. If you delete your browser cookies, switch devices, or clear your cache, you may need to reset your preferences.
Understanding how long your cookie preferences are stored is crucial for managing your privacy. We store your preferences for 12 months to ensure that your choices are respected each time you visit our platform.
If you visit our website from a Safari browser, you’ll be presented with our cookie banner more frequently. This is a result of certain browsers automatically erasing cookies on regular time intervals. Consult your browser’s user guide to learn more.
You may be prompted with our cookie banner again if the cookie preferences get reset. This may happen if:
- A website is visited through a new device or browser
- Cookies are deleted or the cache is cleared on the browser
- The website is visited in private browsing or from a new browser profile
- There are substantial changes to our cookie policy, websites or technologies supporting them
8. ADDITIONAL CONSENT-MANAGEMENT TIPS
In addition to managing your cookie preferences, there are other best practices to consider for enhancing your privacy online:
- Clear Cookies Regularly: If you prefer not to be tracked, consider clearing your cookies and browsing history regularly. This helps prevent long-term tracking by third parties.
- Review Permissions: Periodically review and update the permissions you have granted to apps and websites, especially if they involve tracking or data sharing.
- Check for Updates: Ensure that your browser and apps are updated regularly, as updates may include enhanced privacy settings or options.
Managing your privacy goes beyond just controlling cookies. By regularly clearing cookies, reviewing permissions, and staying up-to-date with software updates, you can maintain a higher level of privacy and control over your online activities.
9. CHANGES TO THIS COOKIE POLICY
We may update this Cookie Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. If significant changes are made, we will notify you through a prominent notice on our website or apps.
Staying informed about changes to our Cookie Policy is important for maintaining your privacy. We are committed to transparency and will notify you of any significant updates. This section explains how we handle changes to the policy and how you can stay informed.
We encourage you to periodically review this Cookie Policy to be informed about how we are using cookies.
